Customer: Hi, our AC stopped cooling and the house is getting hot.
Ava: I can help get the right details to the team. Are you an existing customer, and what ZIP code are you in?
Customer: We are in Liberty, 64068, and we have a maintenance plan.
Ava: Thanks. I will mark this as high priority no-cooling, include your maintenance plan status, and prepare an owner alert for the next available callback.

